Wednesday, May 14, 2008

The Great iPod Screw-up!

So my previous post detailed my state of mourning over the loss of my iPod. Here's how the in-store experience happened...(cue dream sequence soundtrack)

Geek Squad Rep: "Is your home address still 8 Julie Court...blah blah blah?"

Me: "No, it's changed. My new address is 6722 Sun..."

GSR: "Okay, we'll go ahead and send that out for service!"

Me: "Just to be sure, it's going to ship to that new address right?"

GSR:"No it will actually be shipped back to us here in the store. We'll give you a call when it's ready and you can come in and pick it up."

FAST FORWARD FIVE DAYS


I got a phone call from my sister that I got a package. I asked her to open it and she said it was an iPod. I thought, hmmm...I'll just call Best Buy and have them send UPS to pick it up.

First I called the store. They remarked on how unusual that was (thanks guys). They directed me to BB customer relations where I talked to "Channing". He proceeded to ask me why my parents won't ship it back. I informed him that it wasn't their responsibility to pay for it. He told me to call UPS and get a quote. I ship conference supplies all the time. Without the weight of the package, they can't give me a quote. He told me "I don't know what I can do to make you happy". I told him that he may need to re-think his career choice. I then asked to be transfered to someone with the Geek Squad.

A Geek Squad "Agent" named "LaQwanna" told me that I should speak to someone in customer service. She transferred me to "Isaiah". Isaiah happens to work in the cubicle next to Channing. Go figure. He told me that "Channing already suggested you call UPS sir". Thank you Isaiah. Before hanging up Isaiah told me to call the local store (IS ANYONE ELSE NOTICING THE CIRCLE FORMING HERE?). I asked him to give me the number of a service manager. He asked "from the store or the service center?". Heatedly, I said "Assuming this was sent out for repair, the service center". I then called the Dallas Service Center which was closed at 8:30pm.

I then figured my last ditch effort is to talk to the store manager. When I called the store, the guy answering said the managers were currently busy and wanted to take a message. After hearing more than he wanted to, he took down my phone number and name and promised a manager would call me back.


Now, we wait...

1 comment:

Laura123 said...

hey there. What was wrong with the ipod? maybe you can send it to ipodjuice.com or some other online store. i used ipodjuice and my ipod was fixed the same day they received it (i had a tracking number) and they sent it back the next day after a day of testing. I even had them ship it to a different address than what i originally gave them so they got that right, too! (sorry!!)
-laura